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Here at Espresso Italia Factory Outlet we frequently receive questions regarding coffee and coffee machines, here are some answers to the most frequently asked questions.
What kind of delivery fees apply?
When placing an order online, you will be automatically provided with the delivery cost at the check out.
If ordering over the phone, one of our customer service staff can provide you with a quote , depending on the delivery area and weight of products.
How many cups of coffee can you make out of a 1kg bag of coffee beans?
If using the standard 7g of coffee beans, you can expect to make about 140 cups of coffee out of a 1 kg bag.
How long does the coffee last?
Thanks to our huge turnover we do not stock more than 4 weeks worth of coffee, ensuring that you receive the freshed coffee possible. In general coffee beans last for about 12 months with no degradation in quality if stored correctly.
How often should I get my coffee machine serviced?
We recommend that you service your coffee machine every 6 months or after 8kgs of coffee is used.
How do I know when my coffee machine needs to be descaled?
The Coffee machine usually displays a message that reads "decalcifying" when it needs to be descaled.
However, the decalcifying of your coffee machine is done when you get it serviced, and should so be done with the same frequency of a full service.
How much does a service cost?
A service of your coffee machine costs $120.00 but is FREE of charge after purchasing 8kgs of coffee.
How long is the warranty on a new coffee machine?
There is a 2 year warranty on all new Saeco coffee machines.
What is the best way to keep my coffee beans fresh?
The number one tip for keeping your coffee fresher is to only grind the coffee when you need it, as ground coffee quickly loses its essential oils if not stored correctly. By grinding your coffee fresh each time you are helping ensure that your coffee tastes as good as possible. With Coffee beans there are a number of factors which you have to consider when looking at ensuring you have the freshed coffee beans possible. Firstly, you should avoid exposing your coffee beans to these four elements, 1. Moisture 2.Heat 3.Air 4.Light. It is best to store your coffee beans in an Airtight container, or if possible, a vacuum canister in a cool and shady part of your kitchen.